Business Process Outsourcing
Business Process Outsourcing
We help businesses succeed by complementing their strengths.
When businesses need to find resources to complement their core strengths, hiring a business process outsourcing company like Unity Communications is an option that many firms choose. We win awards for third-party technology, sales and support, customer service, call center, accounting, and health care initiatives. We pride ourselves in acquisition, retention, and new product strategies that many companies large and small are launching.
Why Firms Choose BTMGUSA?
- 01 Trained Personnel & Cutting-Edge Technology Our skilled workforce, extensive industry knowledge, and use of the latest technologies and processes enable the delivery of the required output for your business. We identify and utilize software based on your industry requirements. This ensures that outsourcing to us prevents you from having to invest in technology in-house and allocate the budget in developing new business models and infrastructures.
- 02 High-Quality Output As an AT&T Global network solution provider, outsourcing to us will ensure that quality management standards are being utilized for deliverables. It is across all BPO services we offer – customer service/virtual assistants, Back office teams, E-commerce support services, Technology support teams, Call centers and Helpdesk supports, Healthcare Services, and Finance or Accounting services. We have a reliable Quality Assurance team to confirm all results are of high quality before delivery.
- 03 Customer-Centric We know the value of our customers, and we live for it. In some industries, customer satisfaction involves service rates and levels, first call resolution, and other factors. Whether your clients are B2B or B2C, outsourcing to a BPO company like Unity Communication will enable you to simplify and modernize the customer experience.
- 04 Operating Efficiencies Outsourcing to Unity Communications guaranteed that vital works are being performed by well-trained, dedicated, and knowledgeable industry specialists whose goal is to provide precision and speed. Outputs are being delivered on the pre-defined schedule consistently.
- 05 Data Security We understand the importance of data security and how it can drive growth to businesses; therefore, it should be protected like any other resource. We have stringent data security measures in place to make sure all your confidential information is well guarded.
- 06 Competitive Pricing An internal contact center’s operating expenses are costly to establish and maintain, but hiring a BPO service provider can reduce workforce, management, and training costs. Save up a substantial amount of money in overhead costs by outsourcing our services.